We make our best efforts to offer a guaranteed quality service to our customers. Trust us, trust NatureKue with confidence. ​ We endeavor to guarantee your positive shopping experience. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
 

Our guarantee extends only to correctly addressed orders. Due to the perishable nature of chocolate, we cannot guarantee the condition of the delivery if it could not be delivered to the recipient at the address provided. NatureKue is not responsible for failed deliveries when you provide an incorrect or outdated address, or when the recipient is out of town or not available. 

Shipments that are returned or require additional re-routing due to incorrect addresses will be subject to an additional re-shipping charge.  

For international shipments, we are unable to offer refunds for chocolate that may be damaged or delayed by International Customs, or undeliverable to the final destination through the local carrier. Please take this into consideration before placing international orders.